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You need a UK ETA if you're visiting the UK for up to six months on a passport from a country on the ETA list, such as the United States, Canada, Australia or any EU country except Ireland. You don't need one if you're British or Irish, or already have a UK visa or permission to live, work or study in the UK. GOV.UK keeps the full list of eligible nationalities.

A UK ETA costs £20 per person, and the fee is the same for children and babies. You pay it to the UK Government when you apply on GOV.UK or in the UK ETA app. If you use an assisted service like ours, you pay a separate service fee on top of the government fee.

A UK ETA is valid for two years, or until the passport it's linked to expires, whichever comes first. You can use it for as many trips as you like in that time, staying up to six months on each visit. If you get a new passport, you'll need a new ETA.

No. An ETA gives you permission to travel to the UK, but a Border Force officer decides whether to let you in when you arrive. It helps to have details of where you're staying and your return or onward travel ready, in case you're asked about your visit.

Yes. Every traveller needs their own ETA, including babies and children, and each one costs £20. There's no family ETA. A parent or guardian can apply on a child's behalf using the child's own passport and photo. Children who are British or Irish citizens don't need one.

If your ETA is refused, you'll be told why, but there's no right of appeal. You can apply for a visa instead or, if your circumstances have changed, apply for an ETA again. The government fee isn't refunded. Our guide to ETA refusals explains your options.

Yes. An ETA is linked to one passport, so a new passport needs a new ETA, even if the old ETA hadn't expired. If you hold two nationalities, apply with the passport you'll travel on and use that same passport for the trip.

No. ETA Visa Pro is an independent, paid service run by Travel & Adventures Limited. We're not part of, or affiliated with, the UK Government or the Home Office. You can apply for a UK ETA directly on GOV.UK or in the official UK ETA app for £20, without using us. If you choose our service, you pay our service fee on top of the government fee.

Yes. Anyone can apply directly in the UK ETA app or on GOV.UK for £20, and you don't need a service like ours to do it. Some travellers use us because they want a specialist to check every answer and photo before submission, are applying for a family or group, or would rather hand the paperwork to someone else.

You send an enquiry or start an application on our website, and a specialist contacts you within one working day. They check that you're eligible, then send a secure link for your details and photos. You pay our service fee plus the government fee. We review every answer and photo, you approve the application and authorise us to submit it, and we forward the decision to you.

No. We explain what each question is asking and check your answers for completeness and consistency, but we never answer the suitability questions about criminal convictions or immigration history for you, and we don't change their meaning. Those answers have to come from you, and you approve the whole application before we submit it.

No. We give administrative help with the ETA form: explaining it, checking it and submitting it with your authority. That isn't legal or immigration advice. If you have a criminal record, a previous refusal or a complicated immigration history, speak to a regulated immigration adviser or a solicitor before you apply.

No. The Home Office makes every ETA decision, and no outside service can speed it up. What we control is how quickly we review your application, which depends on the plan you choose, and making sure it's complete and accurate when it goes in, so avoidable mistakes don't add delays. Review times for each plan are on our pricing page.

Our service fee pays for a specialist's time: checking you're eligible before you pay, explaining the questions in plain English, reviewing every answer and photo, submitting the application with your written authority and keeping you updated until the decision arrives. It doesn't include the £20 government fee, which is paid on top and goes to the UK Government.

You pay our service fee plus the £20 government fee for each traveller. Our service fees start at £49 per traveller:

• Standard: £49 per traveller
• Priority: £79 per traveller
• Family & group: £39 per traveller, 3 or more

Our service fees include VAT where applicable. The pricing page shows what each plan includes.

You don't pay anything until a specialist has checked that you're eligible for an ETA. Once that's confirmed and you're happy to go ahead, you pay our service fee and the government fee. We then review your application, and we submit it only after you've approved it.

Yes, in some cases. If you cancel before we've started work on your application, we refund everything you've paid. Once your application has been submitted to the Home Office, the government fee can't be refunded, whatever the outcome, because it has been paid to the UK Government. Our refund policy explains what happens at each stage.

No. Once an application has been submitted, the £20 government fee isn't refunded, whether the ETA is granted or refused. That's the case whether you apply yourself or through us, so it's worth making sure the application is right before it goes in.

We collect passport details and photos through a secure link rather than by ordinary email, ask only for what the ETA application needs, and use your information to prepare and submit your application and keep you updated. Our privacy notice explains how we store your information, who can access it and how long we keep it.

Because the ETA application asks for them. The Home Office uses your passport details, a photo of your passport and a photo of your face to link the ETA to your passport and confirm who you are. We check them before submission, as mismatched details and unclear photos can hold an application up.

The specialists working on your application can see it, and the Home Office receives it when we submit your application with your authority. Our privacy notice explains who else may process it on our behalf, such as the providers that run our website and email, and why.

Yes. Because we review every answer before submission, our specialists see your answers to the suitability questions, and we treat them as confidential. We check that each question has been answered and that your details are consistent, but we never answer these questions for you or change what you've said.

Yes. Under UK data protection law you can ask us to delete your personal information, and we'll do so unless we're required to keep certain records, for example for accounting. To make a request, contact us. Our privacy notice explains your other rights, including how to complain to the Information Commissioner's Office.